Management Philosophy
What do we believe about being a good organization? First and foremost, we treat people as individuals and clients as relationships, not numbers. Historically we’ve called ourselves a “professional payroll firm” rather than a “data processor”.
That fundamental differentiator exists today, only our business has grown to include many adjacent services, like time management and human resource systems. We don’t like the label of “call center” even though much of our business takes place by personal on-the-phone interactions. We are more than a call center. We dedicate a person to each account and in doing so treat clients the way we would want to be treated.
In addition to caring about one to one relationships, we believe in doing the right thing. Day to day that means we listen, we strive for improvement in all that we do and we value integrity. One example of this is our pricing philosophy. We work hard on increasing internal efficiencies so that prices can remain as competitive as possible for our full-service offering. We give new clients a 2-year price guarantee and only raise prices biennially thereafter. Our commitment to the communities we serve is another way we show our belief in doing what is right.
We also value growth. Some may ask, why not stay the same and continue to deliver excellent service in your hometown? We believe that growth fuels opportunity for our clients and our Associates. Company and market needs change and we want to be positioned to grow with our clients instead of having clients outgrow us. Not too long ago many businesses were wary about processing payroll via the Internet, now it’s commonplace That’s why we invest in software development. Designing our own systems on the latest technology gives us the advantage of flexibility. Over time clients who work with us see regular improvements and additions to the software they use to input payroll or the output or reports they receive.
For our Associates, growth means stability and new career opportunities. Associates who are excited and challenged know their job and, in turn can service clients better.
We care about having good people practices, keeping executive doors open and the fostering communication across our organization, so we are aligned and at-the-ready for best serving our clients.
We encourage you to browse through the site and find out more about what having Paycor work with you for payroll, HR and time management is like.